Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or UK public holidays will be processed on the next working day.

UK Shipping We offer standard and express shipping within the United Kingdom. Delivery typically takes 2–5 business days from dispatch.

International Shipping We ship to over 230 countries worldwide. International delivery times vary by destination but typically take 7–21 business days from dispatch. Delays may occur due to customs processing.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Customs, Duties & Taxes International orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. We recommend checking your local customs regulations before ordering.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at jadey_griff@hotmail.co.uk and we'll do our best to help.